This course provides a strategic understanding of Integrated Total Quality (ITQ) as a management philosophy for achieving zero defects, high customer satisfaction, and sustainable profitability. It focuses on aligning production, quality, maintenance, and leadership through data-driven decision-making, KPI management, and continuous improvement tools such as Lean, Six Sigma, Kaizen, and VSM. The course emphasizes the role of leadership, culture, measurement systems, and technology integration in building a high-performance organization.
- Teacher: PABC LMS Administrator